FAQ and troubleshooting

Find the next check when something looks wrong.

1. New-client screens are empty: first data takes about 24 hours and Home shows a Snapshot. After 48 hours, check Settings → Sources and connections. Paused work stays paused until explicit Owner Resume.
2. Cannot see a client: agency staff see clients automatically; ask your Owner to check your role in Team and clients.
3. Number differs from the platform app: Klypps compares against usual and refreshes daily; platform apps show live totals. Check data as of.
4. Pattern is Early or Too few: there are not enough posts yet. Treat it as a test, not a rule.
5. Post not matched to its brief: after the matching window, link it from Results → Scoreboard.
6. Approval link expired: ask the strategist to resend it from Make → Approvals.
7. Culture entry cannot enter a brief: it may lack sign-off or be fading. Ask your Owner or strategist to review Culture & moments.
8. Studio will not make an ad: check the credit-cap status and approved assets; ask the Owner to review usage if needed.
9. Can Klypps draw our logo or product? No. Only approved assets are used; Klypps never draws logos, packaging, mascots or food.
10. Who can see prices? Only the Owner, in permitted administration screens.
11. Something looks wrong: Help → Report a problem. Include the screen and what you expected; remove private information from optional screenshots. Reports are download-only, not sent automatically.